Terms and Conditions: Day Trips

Terms and Conditions: Day Trips & Guided Activities

Effective Date: 22nd January 2026 Organiser: Lee Michael Clark (White Village Tours) NIF: Y8223903Z | Address: Calle Escritora Ana Rosseti, Ronda, 29400, Spain

1. GENERAL INFORMATION

White Village Tours provides guided and self-guided day activities, including cycling and hiking tours in the white villages of Andalusia. These Terms apply to all direct bookings for activities lasting less than 24 hours. The contract is finalised once we confirm your booking in writing and receive payment. By securing our services, you acknowledge that you have read, understood, and accepted these terms.

2. BOOKING AND PAYMENT

• Confirmation: A booking is confirmed once you receive a confirmation email from us.

• Registration (RD 933/2021): In compliance with Spanish law, all participants must provide valid identification (Passport or DNI) for our traveller registry and sign our "Accident Waiver and Release of Liability Form" before the activity begins.

• Payment: A deposit or full payment is required to secure your booking. Any remaining balance is payable via card or cash before the activity commences.

• Taxation: All services are billed under the General Tax Regime (21% VAT included). We issue legal invoices in compliance with Spanish tax regulations.

3. CANCELLATIONS AND CHANGES

3.1 Standard Cancellation Policy

• More than 24 hours’ notice: You are entitled to a full refund of the tour price.

• Within 24 hours (or "No-Show"): No refund will be issued for cancellations, late arrivals, or failure to attend.

3.2 External Supplier Costs Certain tours involve third-party services (such as specialised bicycle rentals or private venue bookings). Any non-refundable deposits required by these external suppliers will be explicitly identified in your booking. These specific costs are non-refundable once paid to the partner to secure your equipment.

3.3 Changes or Cancellations by White Village Tours

• Safety & Weather: If we must cancel due to extreme weather (e.g., AEMET high heat alerts) or safety concerns, you will receive a 100% refund or the option to reschedule. We are not liable for your external travel costs (e.g., train tickets).

• Minimum Numbers: If a tour requires a minimum number of participants and this is not met, you will be notified at least 48 hours in advance and provided with a full refund.

4. HEALTH, SAFETY, AND CONDUCT

• Physical Fitness: You certify that you are in suitable physical condition for the activity. You must inform the guide of any medical conditions (e.g., asthma, heart conditions) before starting.

• Helmets: Under Spanish law, wearing a helmet is mandatory for all inter-urban cycling. We provide helmets free of charge. Failure to wear one results in immediate termination of the tour, with no refund.

• Equipment: You are responsible for the equipment provided. Damage caused by negligence or misuse (e.g., reckless bicycle handling) will be charged to the customer at repair/replacement cost.

• Conduct: We maintain a zero-tolerance policy for behaviour that endangers staff, guests, or the environment.

5. LIABILITY AND INSURANCE

White Village Tours holds mandatory Civil Liability Insurance and Active Tourism Accident Insurance as required by the Junta de Andalucía. We are not liable for injuries caused by a participant’s failure to follow safety instructions or for the loss of personal items (cameras, phones) during the tour.

6. PRIVACY AND GOVERNING LAW

• Data: We process your personal data in accordance with our Privacy Policy.

• Jurisdiction: These Terms are governed by the laws of Spain. Any disputes will be subject to the exclusive jurisdiction of the courts of Ronda (Málaga).

Any cancellation must be made in writing to info@whitevillagetours.com