Privacy Policy
Privacy Policy
Effective Date: 17 January 2025
Introduction
Welcome to whitevillagetours.com ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable laws in the European Union (EU), United Kingdom (UK), Switzerland, United States (USA), and Canada.
1. Information We Collect
We collect the following types of information:
1.1 Personal Data Provided by You:
Name, email address, phone number, and other contact details.
Payment information when purchasing our services.
Information shared through forms, email, or customer service interactions.
1.2 Automatically Collected Data:
IP address, browser type, operating system, and device information.
Usage data, including pages visited, time spent on the website, and navigation paths.
Cookies and similar technologies (see our Cookie Policy for details).
1.3 Data Collected from Google Analytics:
We use Google Analytics to collect information about how visitors use our website. This includes data such as pages visited, time spent on the site, geographic location, and referral sources. This information helps us understand user behaviour, improve our website, and tailor our services. Google Analytics collects this data anonymously, and we do not use it to identify individual users. For more information, please refer to Google’s Privacy Policy.
1.4 Third-Party Data:
Information from social media platforms if you interact with us through those services.
Data from partners who assist with marketing or analytics.
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery: To process transactions, provide customer support, and manage your account.
Communication: To send updates, promotional materials, and respond to inquiries.
Improvement: To analyse usage patterns and improve our website and services.
Legal Compliance: To meet legal and regulatory obligations.
3. Legal Bases for Processing (EU, UK, and Switzerland)
We process your personal data based on the following legal grounds:
Consent: When you provide explicit consent for specific purposes.
Contractual Necessity: To fulfil our obligations under a contract.
Legal Obligation: To comply with applicable laws.
Legitimate Interests: To improve services and ensure security.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service Providers: To facilitate payments, analytics, and marketing.
Legal Authorities: When required by law or to protect our rights.
Partners: For co-branded services or collaborative marketing (with your consent).
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Customer data: Retained for the duration of the relationship and up to the point we no longer have any legitimate reason to process your personal information.
Transactional data: Retained per legal accounting requirements.
6. International Data Transfers
If you are located outside of the USA, your information may be transferred to and processed in the USA or other countries with data protection laws that differ from those in your jurisdiction. We take steps to ensure that your data is protected in accordance with applicable laws, such as using Standard Contractual Clauses (SCCs) for transfers to the EU, UK, and Switzerland.
7. Your Rights
Depending on your location, you may have the following rights:
7.1 EU, UK, and Switzerland:
Right to access, rectify, or erase your data.
Right to restrict or object to processing.
Right to data portability.
Right to lodge a complaint with a supervisory authority.
7.2 USA and Canada:
Right to know what personal information we collect.
Right to request deletion of your personal information (in certain jurisdictions).
Right to opt out of the sale of personal data (where applicable).
To exercise these rights, please contact us at info@whitevillagetours.com.
8. Security Measures
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyse website traffic. For more details, please review our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for the latest information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@whitevillagetours.com
Phone: +34 623 43 00 98
Thank you for trusting White Village Tours with your personal data.