As part of our offer, we aim to simplify and clarify our products and conditions. Below, you will find our cancellation policy from our terms and conditions for our tours and day trips. 

3. Cancellations and Refunds

3.1 Cancellation Policy:

Multi-Day Tours:

• 30+ Days Before Departure:

  • Deposit Required: 50% of total fee.

  • Cancellation Fee: 10% of total fee.

  • Credit Option: 100% of the total fee as future tour credit.

• Between 30 Days and 72 Hours Before Departure:

  • Deposit Required: 100% of total fee.

  • Cancellation Fee: 100% of total fee.

  • Credit Option: 75% of the total fee as future tour credit.

• Less than 72 Hours Before Departure:

  • Deposit Required: 100% of total fee.

  • Cancellation Fee: 100% of total fee.

  • Credit Option: None.

Day Trips:

• 7+ Days Before Activity:

  • Deposit Required: 100% of total fee.

  • Cancellation Fee: 20% of total fee.

  • Credit Option: 100% of the deposit as future credit.

• 7 Days to 12 Hours Before Activity:

  • Deposit Required: 100% of total fee.

  • Cancellation Fee: 50% of total fee.

  • Credit Option: 100% of the deposit as future credit.

Custom trips may include different cancellation policies; these will be communicated before payment is made. A customer's cancellation of a booking is valid only upon receipt of written confirmation by email or postal mail. Cancellations via phone must also include written confirmation.

3.2 Cancellation by White Village Tours:

• If we must cancel a tour due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

3.3 Non-Refundable Costs:

• White Village Tours is not responsible for any loss from non-refundable travel costs. Customers are advised to obtain personal insurance covering cancellation losses.

Note: Future credit does not expire and the value will remain the same but tour costs may differ in the future and additional fees may be required. 

Any cancellation must be made in writing to info@whitevillagetours.com

Insurance

Pedal Cover

We have teamed up with Pedal Cover Insurance to offer our UK-based customers a 10% discount on selected insurance policies. Visit pedalcover.co.uk and apply the discount code WhiteVillage10

*This code will apply to Cycling Travel Insurance and also Dedicated Bike Only Insurance (but not combined home and bike policies). 

We encourage customers to research and make an independent decision on cycle tour insurance