Terms and Conditions
Terms and Conditions
Effective Date: 17th January 2025
Welcome to White Village Tours ("we," "our," "us"). By booking directly with us, you agree to these Terms and Conditions. If you book through an Online Travel Agency (OTA), please refer to the terms and conditions specific to that OTA, as they may differ from the terms outlined here.
1. General Information
White Village Tours provides guided and self-guided tours, including cycling, hiking, and visits to the white villages of Andalusia. These Terms and Conditions apply exclusively to bookings made directly through our website or by contacting us directly. You enter into this agreement once we receive your deposit or booking payment and confirm that you have read, understood, and accepted these terms without exception. If you do not agree, you should not secure our services.
2. Booking and Payment
2.1 Booking Process:
All bookings must be made through our official website, email, or phone.
A booking is confirmed once you receive a confirmation email from us.
Upon arrival and before commencing your activity or tour, customers are required to sign an Accident Waiver and Release of Liability Form and provide a valid ID (Passport or European ID card).
2.2 Payment Terms:
A deposit of at least 50% of the total cost is required before any tour or product is confirmed.
For multi-day tours, full payment is required 30 days before your trip.
For day trips, the remaining balance is to be paid at the start of the activity in cash.
2.3 Payment Methods:
We accept payments via credit/debit cards, PayPal, and bank transfers.
3. Cancellations and Refunds
3.1 Cancellation Policy:
Multi-Day Tours:
30+ Days Before Departure:
Deposit Required: 50% of total fee.
Cancellation Fee: 10% of total fee.
Credit Option: 100% of the total fee as future tour credit.
Between 30 Days and 72 Hours Before Departure:
Deposit Required: 100% of total fee.
Cancellation Fee: 100% of total fee.
Credit Option: 75% of the total fee as future tour credit.
Less than 72 Hours Before Departure:
Deposit Required: 100% of total fee.
Cancellation Fee: 100% of total fee.
Credit Option: None.
Day Trips:
7+ Days Before Activity:
Deposit Required: 50% of total fee.
Cancellation Fee: 20% of total fee.
Credit Option: 100% of the deposit as future credit.
7 Days to 12 Hours Before Activity:
Deposit Required: 50% of total fee.
Cancellation Fee: 50% of total fee.
Credit Option: 100% of the deposit as future credit.
Custom trips may include different cancellation policies; these will be communicated before payment is made. A customer's cancellation of a booking is valid only upon receipt of written confirmation by email or postal mail. Cancellations via phone must also include written confirmation.
3.2 Cancellation by White Village Tours:
If we must cancel a tour due to unforeseen circumstances, you will receive a full refund or the option to reschedule.
3.3 Non-Refundable Costs:
White Village Tours is not responsible for any loss from non-refundable travel costs. Customers are advised to obtain personal insurance covering cancellation losses.
4. Health and Safety
4.1 Customer Responsibility:
Customers must ensure they are in suitable physical condition for the activity they have booked.
It is the customer’s responsibility to inform us of any medical conditions or dietary requirements in advance.
4.2 Risks and Liabilities:
Customers acknowledge that activities offered by White Village Tours are inherently dangerous and may result in injury or death. These activities take place in outdoor, mountainous environments and may involve risks such as weather changes, exposure to wildlife, and rural or urban hazards.
White Village Tours provides guidance to minimise risks but cannot eliminate them entirely. Customers participate at their own risk and are encouraged to obtain insurance covering all aspects of their trip.
4.3 Safety Guidelines:
Customers must follow all safety instructions provided by guides. Failure to do so may result in immediate termination of services without a refund.
4.4 Equipment Usage:
White Village Tours provides helmets free of charge and reminds customers of their legal obligation under Spanish law to wear helmets while cycling. Customers are also responsible for the proper use and care of all equipment provided.
Any loss or damage to White Village Tours property caused by negligence or misuse will result in charges for replacement parts or property.
4.5 Conduct Policy:
White Village Tours maintains a zero-tolerance policy for verbal or physical abuse directed at others, equipment, accommodation, or the environment. Violations may result in immediate termination of services without a refund.
5. Liability
White Village Tours is not liable for injuries caused by customers failing to follow safety instructions or behaving in a way that endangers themselves or others.
Customers assume responsibility for their personal safety and acknowledge that losses or damages not caused by White Village Tours’ negligence are not our responsibility.
6. Intellectual Property
All content on our website, including text, images, and branding, is the intellectual property of White Village Tours.
Unauthorised use or reproduction of our content is prohibited.
7. Privacy
We collect and process personal data in accordance with our Privacy Policy. By booking with us, you consent to the collection and use of your information as outlined in our Privacy Policy.
8. Governing Law
These Terms and Conditions are governed by the laws of Spain.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Spain.
9. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
Email: info@whitevillagetours.com
Phone: 0034 623 43 00 98
By booking directly with White Village Tours, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.